Frequently Asked Questions

How long does shipping take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 4 - 7 working business days.

I have entered an incorrect address. What do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at support@grandpacks.com.

If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 1-3 days handling time for your order to ship out, average shipping times are 4 - 7 working days.

Tracking numbers will be updated 3-5 days after your order has been received. If you don't have a tracking number after 5 business Days, please email us at support@grandpacks.com.